These general conditions of sale have been updated on June 16, 2018.
1- Purpose and acceptance of the general conditions
The Yon-Ka France site (hereinafter referred to as the "Site") is an electronic commerce site accessible via the Internet at www.yonka.fr. It is open to any user of this network (hereinafter referred to as "User").
It is edited by:
Laboratoires Multalers & Cie (hereinafter referred to as "Yon-Ka")
Simplified Joint Stock Company | Share capital: € 649,276 | RCS Nanterre 552 022 824
Registered office: 1 rue Ambroise Croizat 95100 Argenteuil - France
Email: Contact form
VAT number: FR 94552022824
Publishing Director: Yon-Ka, in his capacity as Chief Executive Officer represented by Ms. Françoise Muhlethaler.
The website www.yonka.com is hosted by the company by the company COGECO PEER 1 FRANCE whose head office is:
COGECO PEER 1 FRANCE | Share capital: € 637,584 | RCS: 749 865 820
Head office: Green Side, 400 avenue Roumanille - 06410 BIOT - France
Tel: +33 (0) 805 210 280
The Site allows Yon-Ka to offer for sale, cosmetic products to Internet users browsing the Site (hereinafter referred to as "Users"). For the purposes hereof, it is agreed that the User and Yon-Ka will be collectively referred to as the "Parties" and individually referred to as "Party", and that the User having validated an order will then be referred to as "Buyer". The rights and obligations of the User necessarily apply to the Buyer.
Any order of Product offered on the Site implies consultation and express acceptance of these terms and conditions of sale, but this acceptance is subject to a handwritten signature on the part of the User.
It is specified that the User can save or print these general conditions of sale, provided however that they are not modified.
Yon-Ka reserves the right to modify these Terms and Conditions of Sale at any time, without notice, it being understood that such changes will not apply to bookings and orders previously accepted and confirmed by the Buyer.
These conditions apply to the exclusion of any other document.
3- Products marketed on www.yonka.com
The Buyer may, prior to his order, take note, on the Site Yon-Ka France, the essential characteristics of the products he wishes to order.
Purchase offers including promotional offers are valid as long as they are announced on the Site
4- Prices of products on sale on the site
The prices appearing on this Site are indicated in Euros all taxes included and are likely to vary during the year, it being understood that the ordered products are invoiced at the prices in force at the time of the recording of the order.
They do not include the shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the registration of the order by the Buyer.
Prices include the value-added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of products sold by Yon-Ka within its Site.
Any order implies the unrestricted and unreserved acceptance of these general conditions of sale.
The Buyer agrees that Yon-Ka's order registration systems are proof of the nature of the agreement and its date.
The amount of each order is limited to the sum of 800 Euros per order. In addition, the same product reference can not be ordered for more than 3 items per order.
When the order is confirmed by clicking on the button "Finish the order", the Buyer declares to accept this one as well as the present general conditions of sale. The purchase order can be printed.
Upon registration of the order, a detailed acknowledgment of receipt will be sent to the Buyer at the email address he has indicated.
This acknowledgment will specify the exact amount invoiced and the delivery terms of the order.
This acknowledgment of receipt implies acceptance of the order and will validate the transaction subject to payment of the order.
In case of unavailability of one or more products after placing the order, you will be notified by e-mail. The amount of your order will be recalculated and you will be charged the new amount, less the missing products. If your order is completely unavailable you will be notified by email and you will not be charged.
You can also cancel an order placed on the site by contacting the Customer Service on 01 41 19 56 56. If the Customer Service informs you that the order has already been processed, you will not be able to cancel it: you will then have to refuse the package when the receipt of your order.
Yon-Ka reserves the right to suspend or cancel any order from a Buyer with whom there is a dispute over the payment of a previous order, or for any other legitimate reason including the abnormal nature of the order.
All orders are payable in euros.
To pay for the order, the Buyer has the following payment method: credit card.
The credit cards accepted on the site are: Visa, Master Card and American Express.
Payments via PayPal are also accepted.
The Buyer guarantees Yon-Ka that it has the necessary authorizations to use the method of payment it has chosen, when registering the order form.
Yon-Ka reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and level of performance, in case of non-payment of any sum that would be due by the Buyer or in case payment incident.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to amounts unpaid at the end of a period of ten days following the date of invoicing.
As part of the fight against fraud on the Internet, information about your order may be forwarded to any competent authority for verification.
7- Delivery of orders
The products will be delivered to the address indicated by the Buyer on the order form, according to the delivery method chosen among the modes described in the page Shipping / Delivery.
Delivery will be made within an average of 2 to 7 days from receipt of the order form, depending on the delivery method chosen and within a maximum of 30 days from receipt of the order form.
8- Legal warranty
The Buyer benefits from the provisions of the legal guarantee of conformity in application of articles L. 211-4 and following of the Code of the consumption and the legal guarantee of latent defects in application of articles 1641 and following of the Code of the consumption.
In case of lack of conformity of the product, in particular because of an anomaly or an error on the delivered references, the Buyer may choose to return the product to Yon-Ka and obtain a refund.
Return shipping costs will be reimbursed by Yon-Ka at the request of the Buyer.
For any claim, the Buyer may contact Yon-Ka at the following address: email@example.com
9- Right of withdrawal
The Buyer has a period of 14 days from the date of receipt of the product, to return at his expense, the products ordered, for refund.
The refund will be made by any means of payment chosen by the Buyer after the exercise of his right of withdrawal, at the latest within 14 days from the date on which the right is exercised (upon receipt of the returned order or proof of shipment of the returned product).
10- Instructions for the return of products
The products can be returned by the Buyer under the conditions and according to the instructions below:
- • We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of the order by the Buyer.
- • The refund is the total amount paid on the purchase, including delivery charges. It should be noted that under Article L. 121-21-4 of the Code Consumption, only standard delivery charges will be taken into account (the amounts corresponding to express or special items will not be supported ).
- • The shipping costs of the return package are the responsibility of the buyer
- • The product must be intact, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
- • If a box or a set should be returned, it is imperative to send all of this box or set.
In special cases of texture or perfume altered or intolerance we invite you to contact us beforehand by phone 01 41 19 56 56 or by email at firstname.lastname@example.org. A specific return procedure will be communicated to you.
To return an item, the Buyer is advised to follow the following instructions:
- • Use the original packaging to return the product (a second adhesive tape was added to the package to facilitate reuse)
- • Attach your invoice to your order.
- • Deposit the return package in your nearest postal center and keep proof of postage.
Any risk related to the return of the product is the responsibility of the Buyer.
11- Retention of title
Yon-Ka retains full ownership of the products sold until full payment of the price, principal, fees and taxes included.
Yon-Ka can not be held responsible for the non-performance of the contract in case of out of stock, except case of promotion by the price not intended to dispose of stocks, or in case of unavailability of the product due to a case force majeure.
Yon-Ka declines all responsibility:
- • For any interruption of the site;
- • For any occurrence of bugs;
- • For any damage resulting from a fraudulent intrusion by a third party resulting in a modification of the information made available on the site;
- • And more generally any direct or indirect damage, whatever the causes, origins, natures or consequences, including in particular the loss of profits, customers, data or any other loss of intangible property that may occur as a result of the access of anyone to the Site or the impossibility to access or credit granted to any information directly or indirectly from the latter.
13- Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, marks, drawings, models, photographs, texts, illustrations, logos, animated sequences or not, sound or not, graphics etc. on this site and their compilation are the exclusive property of Yon-Ka, which does not grant any license or any right other than to consult the Site. The reproduction or use of all or part of these elements is only authorized for the sole purpose of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site (in whole or in part), nor its content, nor the marks may be used, reproduced, duplicated, copied, sold, resold, made accessible, modified or otherwise exploited, in whole or in part, for any purpose. purpose except with the prior written permission of Yon-Ka. Any other use is constitutive of counterfeit.
14- Computer and Freedom
The information collected is intended for Yon-Ka, Laboratoires Multaler & Cie and its service providers to process the Customer's order and address, unless opposed by the Customer, information on Yon-Ka's products and services. , perform customer relationship management (CRM) operations and / or manage the Customer's loyalty program membership. The Customer has the right to access, rectify, oppose and delete data concerning him from Yon-Ka by contacting the Customer Service.
15- Applicable law
Sales of Yon-Ka products are subject to French law.
The Purchaser is informed of the possibility of using consumer mediation for disputes that may arise over the sale of Yon-Ka products.
The referral to the mediator is possible only if the Buyer has already addressed the Customer Service and has not obtained a response or satisfaction to his claim.
If you have any questions regarding the possible resolution of the dispute, please contact our Customer Service or by email email@example.com